Privacy Policy
(Modified as of March 2010)
Introduction
Learn2Perform, Inc. ("Learn2Perform") is committed to protecting the privacy of your personal information while using our Web site and our hosted application service and related support services. Learn2Perform has therefore established this Privacy Policy to assist you to understand how Learn2Perform collects and uses personally identifiable information. By using our Web sites, including Learn2Perform.com or L2PAcademy.com, or our hosted application service or other related support and consulting services that require the use of computer technology, you are agreeing to the collection and use of personal information in the manner described in this Privacy Policy.
Safe Harbor Certification
Your personal information may be transferred abroad (including outside the EU for our users in the EU) in connection with our providing our hosted application service and related support services.
Learn2Perform is self-certified to the United States/European Union Safe Harbor Program and is thus committed to complying with the EU Safe Harbor principles with respect to all personal data received from the EU (see
Learn2Perform agrees to cooperate with the EU Data Protection Authorities, and to participate in the dispute resolution program provided by the European Data Protection Authorities Panel.
If you have a complaint concerning Learn2Perform' Safe Harbor compliance, please contact
Web Site Data Collection Overview
Our server software gathers in log files, general demographic information from all users of our Web site and for users of our hosted application service and related support services, general professional information will be stored and processed in connection with their training, performance or career development. For each visitor to the Learn2Perform or L2P Academy Web sites, our Web server automatically recognizes the visitor's domain name, browser type, operating system, referring domains, entry page, exit page, and average time on the Web site. This information is used for internal purposes only, to help us improve our Web site and better understand our visitors' needs.
We currently contract with several online partners to help manage and optimize our Internet business and communications. We use the services of marketing companies to help us collect and/or log Internet Protocol addresses, Internet domain names, the web browser and operating system used to access the Learn2Perform Web site, the files visited, the time spent in each file, and the time and date of each visit. We use Web beacons and cookies provided by our marketing companies. Cookies are identifiers that can be sent from a Web site via your browser to be placed on your computer's hard drive. Thereafter when you visit a Web site, a message is sent back to the Web server by the browser accessing the Web site. You may elect not to accept cookies by changing the designated settings on your Web browser. However, not utilizing cookies may prevent you from using certain functions and features of our Web site. The information collected from the use of cookies is used and analyzed to improve our Web site. We use cookies to personalize the experience of our visitors, provide support to customers, record visitor preferences, provide personalized and specialized content, record session information, track visitor clickstream behavior throughout the Web site, and customize site content based on your browser type, operating system, and preferences. By gathering such information to supplement our records, we learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing companies log the information coming from our site on our behalf, we control how that data may and may not be used. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can opt-out of this Web site analysis tool by disabling your cookies. If you disable your cookies, you may still use our Web site; however, you may not be able to access certain areas within it.
If you choose to receive company or product information, you will need to complete our online request forms. The online forms provide site visitors with an opportunity to request free product downloads and demos, view Learn2Perform white papers, register for free Learn2Perform online seminars and training, and enroll for various services. These forms require your name, company name, e-mail address, company address, phone number as well as other information to help us determine and respond to your needs related to the products and/or services requested. All information provided by the visitor is voluntary. We use this information to send updates about our company and our products and to contact you if requested or necessary. We also use the demographic information you provide on these forms in connection with studies and reports regarding our Web site, such as Web site usage patterns, in order to better understand the needs of visitors to our Web site. We will not, however, associate any personally identifiable information which you provide with the information in these studies and reports.
Learn2Perform collects personal information as part of it consulting and services activities for: Establishing, developing and preserving its business relationships respectively with its customers, its employees and other individuals with whom it deals; Providing the products or services that it offers, or receiving the products or services that it requests, and ensuring that all related transactions are supported and implemented; Understanding and assessing the interests, wants and needs of customers with a view to improving products and services already offered, or to offering new products and services; Managing its businesses and ensuring the efficiency, reliability and security of its systems; and Fulfilling its obligations resulting from the law.
Learn2perform does not knowingly collect or maintain any personal information from children under the age of 13. In addition, no parts of our sites are designed with the purpose of attracting any person under age 13.
Learn2Perform, does not provide or sell personal information to third parties for commercial or solicitation purposes. Personal information collected by Learn2Perform may include, as needed, information with a view to establishing or verifying the credit of persons that use, or intend to use, one or more of the products or services offered by Learn2Perform. For this purpose, Learn2Perform may obtain or share credit information on a confidential basis from or with credit evaluation organizations. Learn2Perform may, as needed, share personal information on a confidential basis with its authorized representatives, dealers, retailers, contractors and agents. Learn2Perform may share personal information as between its various related entities and businesses in order to avoid duplication, promote security, or increase the efficiency or quality of information systems, or otherwise to develop product or service offerings that are more interesting or relevant to the customers.
We may occasionally run contests or other special promotions on our Web site in which we ask persons who choose to participate for contact information (like an e-mail address) or demographic information (like a zip code, industry or country). We may use the data we collect from you in these contests and promotions to send you promotional material about our company or our partners. Your contact information collected from these contests and promotions may be used to administer the contest and notify winners and contact you when necessary.
E-mail Addresses
We do not collect e-mail addresses without the site visitor voluntarily providing us with this information (typically via our online information request form, whitepaper request form, and other Web site forms and surveys). We will periodically use your e-mail information for service, sales, support, and marketing purposes. From time to time, we may share your e-mail address with our partner organizations and companies for service, sales, support, and marketing purposes. If you do not wish to receive marketing e-mail from us or our partners in the future, you may opt out as described below.
Customer Data
Customers use our hosted application service to host data about their personnel. We do not use or disclose such data except as provided in our subscription agreements with our customers, or as may be required by law. Customers are responsible for maintaining the security of their user logins.
Data Security
We use a variety of security measures and employ appropriate physical, administrative and technical safeguards to protect against the loss or unauthorized use, alteration or disclosure of, or unauthorized access to, the personal information under our control. We have licensed the industry-standard Secure Sockets Layer (SSL) technology, which permits encryption of potentially sensitive information such as your name, address and credit card number. This will make your information unusable in the event of unauthorized third-party interception. We store this information in a secure environment at one or more of our service providers.
Learn2Perform personnel with access to this information have been trained and advised of the importance of maintaining the security and confidentiality of such information and of using it only for the purposes described in this Privacy Policy.
Other than as expressly described in this Privacy Policy, we will not share personally identifiable information with anyone outside of Learn2Perform without your prior permission unless we believe in good faith that such release is reasonably necessary to (i) comply with applicable law, (ii) enforce the terms of any of our user agreements, or (iii) protect the rights, property or safety of Learn2Perform, our visitors, or others.
Upon request submitted to
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, Learn2Perform will provide Web site visitors at no cost with access to their personal information that we have on record and the ability to complete, update or remove such information. The Learn2Perform Web site may provide links to third-party Web sites for your convenience and information. If you access those links, you will leave the Learn2Perform Web site. Learn2Perform does not control these third-party sites or their privacy practices, which may differ from Learn2Perform'. We do not endorse or make any representations about third party Web sites. The personal data you choose to give to unrelated third parties is not covered by this Privacy Policy.
In the event your personal information is acquired, or is reasonably believed to have been acquired, by an unauthorized person, and applicable law requires notification to you by Learn2Perform, Learn2Perform will notify you of such breach promptly by email, fax, or U.S. mail, as permitted by law and consistent with the reasonable investigatory needs of law enforcement and/or Learn2Perform.
Notification of Privacy Policy Changes
Learn2Perform may amend this Privacy Policy from time to time. If Learn2Perform decides to make material changes in the way we use your personal information, we will post the changes on this page so that you always will know what information we collect, how it is used, and when and how it will be disclosed. Your use of the Learn2Perform Web site following notice of such change will be deemed acceptance of the revised Privacy Policy, which may include application of the new policy to information provided prior to the date of such change.
Choice/Opt-Out and Updating Information
If you receive marketing or similar e-mail messages from us and wish to opt out of receiving such messages, you may simply follow the opt-out procedure specified in such e-mail. In addition, if you have registered on our site, you may opt out of receiving any future marketing or similar messages by unsubscribing here: http://www.learn2perform.com/unsubscribe/. You may also contact us by regular mail addressed to: Learn2Perform, Inc., Attn: Privacy Coordinator, 1122 Kenilworth Drive, Suite 416, Baltimore, Maryland 21204.
Contacting Us
If you have any questions about this Privacy Policy or this Web site, please contact us directly at:
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Written inquiries may be addressed to: Learn2Perform, Inc., Attn: Privacy Coordinator, 1122 Kenilworth Drive, Suite 416, Baltimore, Maryland 21204.
